Terms of service

Welcome to Sultan&Co. These Terms & Services govern your use of our website and the purchase of products from our Shopify store. By accessing our website or placing an order, you agree to comply with these Terms & Services. If you do not agree with any part of these terms, please do not use our website.

1. About Sultan&Co

Sultan&Co is an online store serving customers across Pakistan. We strive to provide quality products, accurate product information, and reliable customer service.

2. Eligibility

By placing an order with Sultan&Co, you confirm that:

  • You are at least 18 years of age, or you have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are authorized to use the contact information provided with your order.

3. Products & Availability

We make every effort to display our products, descriptions, and images as accurately as possible. However, slight variations in color, size, or packaging may occur.

All products are subject to availability. Sultan&Co reserves the right to discontinue any product or limit quantities without prior notice.

4. Pricing

All prices displayed on the Sultan&Co website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change prices, promotions, or product availability at any time without prior notice. The price applicable to your order will be the one displayed at the time your order is placed.

5. Cash on Delivery (COD)

Sultan&Co currently accepts Cash on Delivery (COD) as its payment method.

By placing a COD order, you agree to:

  • Be available to receive your order.
  • Pay the full order amount at the time of delivery.
  • Provide a valid phone number and delivery address.

Repeated fake orders or refusal to accept confirmed deliveries may result in future orders being declined.

6. Order Confirmation

After placing an order, you may receive confirmation by phone call, SMS, WhatsApp, or email. Sultan&Co reserves the right to cancel or refuse any order that appears fraudulent, incomplete, or cannot be verified.

7. Shipping & Delivery

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

While we work with reliable courier partners, Sultan&Co is not responsible for delays caused by courier companies or unforeseen events.

8. Cancellations

You may request to cancel your order before it has been dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

Sultan&Co reserves the right to cancel any order due to stock shortages, pricing errors, suspected fraud, or operational reasons.

9. Returns & Refunds

Returns and refunds are handled in accordance with the Sultan&Co Return & Refund Policy. Customers should review that policy before placing an order.

10. User Responsibilities

When using the Sultan&Co website, you agree not to:

  • Provide false or misleading information.
  • Misuse or interfere with the operation of the website.
  • Attempt unauthorized access to our systems.
  • Use the website for unlawful or fraudulent purposes.

11. Intellectual Property

All content on the Sultan&Co website, including text, graphics, logos, images, product descriptions, and website design, is the property of Sultan&Co or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Sultan&Co shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.

Our total liability, if any, shall not exceed the amount paid for the product in question.

13. Privacy

Your use of the Sultan&Co website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

Sultan&Co reserves the right to modify these Terms & Services at any time. Updated versions will be posted on this page with the revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

15. Governing Law

These Terms & Services shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from the use of the Sultan&Co website shall be subject to the jurisdiction of the competent courts in Pakistan.