Shipping policy

Thank you for shopping with Sultan&Co. We are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders across Pakistan.

By placing an order with Sultan&Co, you agree to the terms outlined below.

1. Shipping Coverage

Sultan&Co currently delivers to most cities and towns across Pakistan. Delivery availability may vary depending on the courier service in your area.

2. Order Processing

  • Orders are typically processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Every order is verified before dispatch to ensure accurate delivery details.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

If your store offers free shipping, it will be clearly mentioned on the product page or during checkout.

5. Cash on Delivery (COD)

Sultan&Co offers Cash on Delivery (COD) across Pakistan.

Please ensure that:

  • Someone is available at the delivery address to receive the parcel.
  • The full order amount is ready to be paid to the courier at the time of delivery.
  • The phone number provided with the order is active and reachable.

6. Order Tracking

Once your order has been dispatched, you may receive shipment updates or a tracking number via SMS, WhatsApp, email, or phone call, where available.

7. Delivery Attempts

Our courier partner may attempt delivery more than once. If the parcel cannot be delivered due to an incorrect address, unreachable phone number, or repeated unavailability of the recipient, the order may be returned to Sultan&Co.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Sultan&Co is not responsible for delays caused by incorrect customer information.

9. Delayed Deliveries

While we strive to deliver every order on time, Sultan&Co cannot guarantee delivery dates. Delays caused by courier services, severe weather, public holidays, natural disasters, or other unforeseen events are beyond our control.

10. Damaged Packages

If your order arrives visibly damaged, please contact Sultan&Co as soon as possible with your order number and clear photos of the package and product so we can assist you promptly.