Privacy policy

Welcome to Sultan&Co. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how Sultan&Co collects, uses, stores, and safeguards your information when you visit our Shopify store or place an order within Pakistan.

By using the Sultan&Co website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you browse our website, place an order, or contact Sultan&Co, we may collect the following information:

  • Full name
  • Mobile phone number
  • Email address (if provided)
  • Shipping address
  • City and postal code
  • Order details and purchase history
  • IP address, browser type, and device information
  • Information collected through cookies and similar technologies

How Sultan&Co Uses Your Information

We use your personal information to:

  • Process and confirm your orders
  • Deliver products to your address within Pakistan
  • Contact you regarding order confirmation, shipping updates, or customer support
  • Prevent fraudulent or fake orders
  • Improve our products, website, and customer experience
  • Comply with applicable legal requirements

Cash on Delivery (COD)

Sultan&Co currently operates on a Cash on Delivery (COD) payment model.

We do not collect, process, or store your credit card, debit card, bank account, or other online payment information. Payment is made directly to the courier when your order is delivered.

Sharing Your Information

To complete your order, Sultan&Co may share limited customer information, such as your name, phone number, and delivery address, with trusted courier and logistics partners operating in Pakistan.

We may also share information with:

  • Shopify, our eCommerce platform provider
  • Customer support and technical service providers
  • Government or law enforcement authorities when required by Pakistani law

Sultan&Co never sells, rents, or trades your personal information to third parties for marketing purposes.

Cookies

Our website uses cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic and performance

You can disable cookies through your browser settings; however, some features of the website may not function properly.

Data Security

Sultan&Co uses reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

You may contact Sultan&Co at any time to:

  • Request access to your personal information
  • Correct inaccurate or outdated information
  • Request deletion of your information where legally permitted
  • Ask questions about how your personal data is used

Data Retention

Sultan&Co retains customer information only for as long as necessary to fulfill orders, provide customer support, maintain business records, and comply with applicable legal obligations.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. Sultan&Co is not responsible for the privacy practices or content of those external websites.

Policy Updates

Sultan&Co may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted indicates your acceptance of the updated policy